Legal

Terms

Last updated: 22 October 2026

These terms govern general use of mercopact.com. Any paid engagement is governed by a separate written agreement. Where that agreement differs from these terms, the agreement applies.

Website information

Website content is provided for general information about MERCOPACT’s B2B market-development and buyer-development services. Website service descriptions and quantities are illustrative unless confirmed in a signed agreement. The exact scope, timing, market, any third-party activities and client responsibilities must be agreed privately in writing before work begins.

Free sample

The free sample covers 10 buyer companies at company level: company, country, website and why each one fits. We walk you through it live on a free 20-minute call. Decision-maker names, contact details and the approach plan are part of a paid pilot and are not included in the free sample. The free sample creates no obligation for either party.

Pilot fees and payment

Pilots start from $1,500. The fee for each pilot is confirmed in a written agreement. Unless that agreement says otherwise, 50% of the fee is payable to start and 50% at day 15, once the first researched accounts and the decision-maker map are delivered. Work starts when the first payment is received.

Pilot guarantee

If the pilot doesn't produce the number of qualified buyer conversations we agree in writing before we start, we keep working at no extra cost for up to 30 more days. The guarantee applies only when the client approves messages within 2 working days, replies to buyer responses within 48 hours and sends quotes within 72 hours. If these client duties are not met, the guarantee lapses. The extended work is limited to 30 days and carries no extra cost.

Qualified buyer conversation

A qualified buyer conversation is a reply from a person at a company that fits the agreed target list who asks for prices, a quotation or MOQ, asks for samples or a catalogue, or agrees to a call or meeting. Not counted: auto-replies, "not interested" replies, job seekers, agencies and companies outside the agreed list.

Fast-start bonus

Start within 7 days of your sample call and we add 10 extra researched accounts in a second market, at no extra cost. The second market is agreed in writing.

Ownership and handover

The full account list and contact details are handed over to you after the final payment. Until then, MERCOPACT shares research and progress in reports as the pilot runs.

No guaranteed orders

We guarantee the work, not the buyer's decision. Orders, revenue, contracts and buyer decisions are not guaranteed. MERCOPACT may also offer process-based quality commitments, such as replacing clearly wrong-fit researched accounts or invalid researched contacts. Final purchasing decisions depend on product fit, quality, compliance, commercial terms and the client’s ability to close and deliver.

Client responsibility

Clients remain responsible for the accuracy of information about their products and business, regulatory or compliance obligations, quotations, commercial decisions, contracting, delivery, warranties and customer service.

Intellectual property

The MERCOPACT brand, logo and original website copy are reserved to MERCOPACT or their respective rights holders. Third-party photography remains subject to its source license.

Third-party services and separate costs

The website may use or link to third-party platforms for analytics, forms, social media, outreach tools or photography. Their terms apply independently. Client-owned sending domains or inboxes, samples, courier, travel, certification or testing and legal or compliance services may be separate costs when applicable. No optional third-party cost should be incurred without client approval.

Contact

Questions about these terms can be directed to WhatsApp enquiries.